Refund policy

1. Returns

At True Derma SA, we are committed to providing you with the best skincare experience. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Please review our returns policy below for a smooth process.

1.1 Eligibility for Returns:

  • Products must be unused, unopened, and in their original condition.
  • Initiate a return within 30 days of the purchase date.

1.2 Return Process:

  • Contact our customer service team at customer-service@truedermasa.com with your order number and reason for return.
  • Once approved, you will receive a return shipping address.

1.3 Refund:

  • Upon receiving and inspecting the returned product, we will notify you of the refund status.
  • Approved refunds will be processed within 7 business days to the original payment method.

1.4 Shipping Costs:

  • Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or an error on our part.

2. Cancellation Policy

2.1 Order Cancellation:

2.2 Refund for Canceled Orders:

  • Full refunds for canceled orders within the eligible time frame will be issued within 7 business days.

2.3 Changes to Orders:

  • Unfortunately, we cannot accommodate changes to orders once they are placed. Review your order carefully before confirming the purchase.

Contact Us: For any questions or concerns about our Returns and Cancellation Policy, contact our customer service team at customer-service@truedermasa.com. Your satisfaction is our priority.

Note: True Derma SA reserves the right to update or modify this Returns and Cancellation Policy without prior notice. Please check this policy periodically for any changes.